Handling of Personal Information

THE ACONCAGUA RESORTS (hereinafter referred to as "the Resort") recognizes the importance of protecting your personal information and complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"), and strives to handle and protect personal information appropriately in accordance with the following Privacy Policy (hereinafter referred to as "this Policy").

1. Definition of Personal Information

In this Policy, personal information means information about a living individual as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, which can identify a specific individual by the name, date of birth, or other description included in the information (including information that can be easily cross-referenced with other information to identify a specific individual), or information that includes a personal identification code.

2. Methods of Collecting Personal Information

The Resort collects personal information through the following methods:

• Contact forms on the website
• Inquiries by phone, email, or fax
• Accommodation reservations
• Use of facilities

3. Purpose of Use of Personal Information

The Resort uses collected personal information for the following purposes:

• Responding to inquiries
• Confirming and managing accommodation reservations
• Providing services
• Contacting customers
• Analysis for service improvement
• Providing information about campaigns and events (only to those who wish to receive it)

4. Provision of Personal Information to Third Parties

The Resort will not provide customers' personal information to third parties except in the following cases:

• When the customer has given consent
• When required by law
• When necessary to protect the life, body, or property of a person
• When particularly necessary for improving public health or promoting the sound growth of children

5. Management of Personal Information

The Resort keeps customers' personal information accurate and up-to-date, and implements security systems, management structures, and other necessary measures to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, and strictly manages personal information.

6. Use of Cookies

This website may use cookies to provide better services to customers. Cookies are an industry-standard technology that allows web servers to identify your computer. Cookies can identify your computer but cannot identify you personally unless you enter personal information.

7. Use of Google reCAPTCHA

The contact form on this website uses Google reCAPTCHA v3 for spam prevention. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

8. Disclosure, Correction, and Deletion of Personal Information

Customers may request disclosure, correction, or deletion of their personal information held by the Resort. For requests, please contact us at the contact information below.

9. Changes to This Policy

The Resort may change the content of this Policy as necessary. The revised Privacy Policy shall take effect when posted on this website.

Contact

THE ACONCAGUA RESORTS
4338-8 Kawayo, Minami Aso Village, Aso District, Kumamoto 869-1404, Japan
Email: info@aconcagua-resorts.net